Why do ‘good’ organisations do bad things?
PHOTO: ALAMY, IAN DAVIDSON
The inquiry into the infected blood scandal found that the ‘institutional defensiveness’ that compounded the harm victims suffered is also revealed in the failures of the Post Office and of other organisations that believe they are serving the common good.
The inquiry into the infected blood scandal found that the ‘institutional defensiveness’ that compounded the harm victims suffered is also revealed in the failures of the Post Office and of other organisations that believe they are serving the common good.
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