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Frequently Asked Questions

Where can I find my reader number?

Your Reader Number is the 11 digit alphanumeric code printed above your name and address on the A4 sheet included with your subscription magazine. It can also be found on any renewal letters you receive.

If you can't locate any of those, please call us on +44(0)748 8484 or email thetablet@servicehelpline.co.uk

I receive a paper copy of The Tablet and want to register to view subscriber content on the website.

To activate your website registration go to http://www.thetablet.co.uk/account/user-subscription and enter:

  • your reader number and Web ID (which is usually your surname and can be found on the carrier sheet which arrives with your paper copy of the magazine)
  • your email address
  • create a password

Click the button "subscribe" and you will then receive an automated email, which requires you to click on the acknowledgment bar contained with it. You will be returned to The Tablet website fully registered and able to view our subscriber-only content.

 The Tablet website keeps asking me for my log-in password and will not let me read articles. What should I do?

That is happening because your internet browser is blocking cookies from The Tablet. In order to have access to the articles, you need to allow The Tablet to install the cookie. In Internet Explorer go to: Tools – Internet options – Privacy – Set level to medium.

Cookies are small files installed in your computer that allow The Tablet website to match your paper subscription. Cookies DO NOT send any unwanted details to The Tablet or third parties.

 I am print subscriber and have an iPad/ iPhone - can I view The Tablet on these?

Yes you can, however you will need to download a copy of iBooks from the Apple Newsstand - this is free of charge. Then click on the 'For iPads and other devices' button on our homepage and a version will unpack which can be viewed using the iBooks App on your device.

My reader number is not being recognised. What should I do?

Firstly you should make sure you enter the whole number including the first alpha characters. 

If you're reader number is still not recognised, please contact our support services on +44(0)748 8484 or email us at thetablet@servicehelpline.co.uk

What do I have to do to access all areas of The Tablet website?

You need to be a subscriber either to the paper edition or with a digital subscription to be able to view all of our website content. Click here to subscribe now. Alternatively, you can call our subscription helpline on +44(0)1975 414 855

 Can I access The Tablet website from another computer?

Yes, but you will need to enter your log-in details again (so have your email address, web ID and password handy). Your access is unique, so once you log in in a different computer you will be automatically logged off from the previous one.

I can't open the PDF files. What should I do?

It is possible you don't have a PDF reader installed. Click on the link below to download it: Acrobat Reader. If you're still unable to open the file, please contact our support services on +44(0)748 8484 or email us at thetablet@servicehelpline.co.uk

 I am being denied access to The Tablet website. What should I do?

Your subscription to The Tablet Online is linked to your paper subscription. Your paper subscription may have expired. To renew it or check its status, visit My Subscription

How do I contact technical support?

Send an email to support@thetablet.co.uk or telephone +44 (0) 8748 8484. We aim to answer all emails within one working day.

 


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