Spare some sympathy for anyone who works in a bank. Not those shadowy number crunchers who brought the economy to its knees, of course; they are beyond the pale. I am thinking more of the good-hearted toilers in The Bank: A matter of life and debt (23 June), based at a NatWest branch in Huddersfield. This was the first of a three-part run-of-the-mill workplace documentary, suffering from a lack of outlandish characters and dramatic incident: it was based in a bank, after all. Instead we saw routine consultations with customers, in which advice was offered and, inevitably, products sold. Later we followed the customers home and learned a little bit about their problems, which invariably involved unsustainable amounts of debt. We also accompanied manager Claire (28) as she exhorted her staf